To turn your availability on or off, tap the heart icon on the bottom menu bar. When your availability is turned off, you will not receive in-app or push notifications for incoming requests.

To choose what requests you receive:

• open the account tab.
• Choose to receive calls from anyone or your patients.
  • If you are a GP or specialist who would like to receive general practice calls, turn on general practice.
• Choose to receive audio/video call requests, live text requests, or both.

Note: See the payment section for more information on how rates differ between request types.

To approve your patients:

• open the patients tab.
• Choose “Pending”.
• Tap a patient’s name to view their profile, then tap the green check-mark to add them to your patient base.

for your patients to be able to add you on Embermed app, you need to share your Ember generated QR with them:

• Open the patients tab.
• Tap the QR code icon at the top right.
• Save the image to email or text the QR code to your patients.

You can also provide your patients with a physical copy of the QR code using the code and template provided in your on-boarding materials.

Click here to access the remainder of this walk-through in the patient section.

No. At this time, your patients can only add you as a doctor by scanning or uploading your unique QR code.

Click here to access this walk-through in the patient section.

To accept requests:

• open the requests tab.
• Choose “Available”.
• Tap the icon next to a patient’s name to accept the request. The icon will indicate the mode of the request (video call or live text), and the entry will list the nature of the call (general practice or specialist) as well as patient symptoms.

Your patient has the option to extend a call or live text for an additional fee. They will be prompted to extend the call or text 2 minutes prior to the end of the initial 15 minute time period.

Providing a clear, detailed incident report at the end of a call or chat session is integral to the quality of each patient interaction. An effective incident report provides the patient with a comprehensive summary of symptoms, diagnosis, and treatment steps.

Include Symptoms

How did the patient feel? In the absence of an in-person interaction, It’s important to list the patient’s symptoms in the report to affirm that you heard them.

Provide A Treatment Plan

What are the patient’s next steps? This is your opportunity to provide the patient with clear instructions, whether that’s a new prescription, follow-up appointment, or immediate hospital visit.

Don’t Be Vague

“Follow the recommendations we discussed” does not leave the patient with a defined treatment path.

Please download the attached PDF (also included in your on-boarding materials) for a detailed walk-through.