You will need to submit a .jpg or .pdf copies of your medical and CPR certifications.
Due to increased demand, it can take up to 48 hours for approval. Please reach out to the EMBER team at email@example.com with any questions regarding your registration.
You can review a patient’s health records by tapping a patient’s name to open their profile. We encourage you to review a patient’s health records before each call or live text.
To find a patient:
Patients are responsible for ordering their own lab tests at this time, but we encourage you to remind them that lab services are easily available through EMBER. We also recommend that you include a clear, detailed description of lab tests in the incident report (filed after each video call) or live text to ensure that patients have the information they need.
With EMBER, patients have full access and control over their health records. We only share their health records with responding physicians, and our encryption methods keep their personal information protected. All platforms are HIPAA compliant.
Payment is sent to your EMBER account on the last day of each month.
To collect payment:
Note: Choose between Vodafone, Etisalat, Orange, or a direct deposit into your bank account.
Payment differs for each request depending on the nature (general practice, mental health, specialty) or mode of the call (video/audio, live text). Please see your on-boarding materials for the full list of payment rates.
Premium subscribers are able to set their own rates on the platform. EMBER is working to release a premium subscription service that will allow you to set your own rates.
To turn your availability on or off, tap the heart icon on the bottom menu bar. When your availability is turned off, you will not receive in-app or push notifications for incoming requests.
To choose what requests you receive:
Note: See the payment section for more information on how rates differ between request types.
To approve your patients:
for your patients to be able to add you on Embermed app, you need to share your Ember generated QR with them:
You can also provide your patients with a physical copy of the QR code using the code and template provided in your on-boarding materials.
Click here to access the remainder of this walk-through in the patient section.
No. At this time, your patients can only add you as a doctor by scanning or uploading your unique QR code.
To accept requests:
Your patient has the option to extend a call or live text for an additional fee. They will be prompted to extend the call or text 2 minutes prior to the end of the initial 15 minute time period.
Providing a clear, detailed incident report at the end of a call or chat session is integral to the quality of each patient interaction. An effective incident report provides the patient with a comprehensive summary of symptoms, diagnosis, and treatment steps.