What you should know about the Coronavirus. Learn more
To update your medical history, open the account tab. Under the profile tab, input any chronic diseases and medications.
At this time, appointment scheduling with your doctor(s) is conducted off the EMBER platform. For on-demand doctor requests and immediate consultation, no appointment scheduling is necessary.
With EMBER, you have full access and control over your health records. We only share their health records with responding physicians, and our encryption methods keep their personal information protected. All platforms are HIPAA compliant.
The price of each video/audio call depends on which doctor you’re seeing. Prices for video/audio calls with on-demand doctors, available for immediate consultation, are as follows:
General Practitioner | 35LE for the first 15 minutes | 21LE for each additional 10 minute extension |
---|---|---|
Specialist | 70LE for the first 15 minutes | 45LE for each additional 10 minute extension |
Psychiatrist | 70LE for the first 15 minutes | 45LE for each additional 10 minute extension |
COVID-19: All calls for the duration of the COVID-19 outbreak are 50% off the above prices.
At this time, appointment scheduling with your doctor(s) is conducted off the EMBER platform. For on-demand doctor requests and immediate consultation, no appointment scheduling is necessary.
The price of each live text consultation depends on which doctor you’re seeing. Prices for live text consultations with on-demand doctors, available for immediate consultation, are as follows:
General Practitioner | 25LE for the first 15 minutes | 15LE for each additional 10 minute extension |
---|---|---|
Specialist | 50LE for the first 15 minutes | 15LE for each additional 10 minute extension |
Psychiatrist | 50LE for the first 15 minutes | 15LE for each additional 10 minute extension |
COVID-19: All live texts for the duration of the COVID-19 outbreak are 50% off the above prices.
Doctors added to your “My Doctor” list have the ability to set their own pricing for video/audio calls. You can access their price list before making a call by visiting their profile page.
The price of your lab test will vary depending on the kind of test ordered, as well as the sample collection method chosen (home or on-site). Lab tests ordered through the EMBER app always receive a 15% discount from those ordered on-site.
EMBER accepts all major credit cards and Vodafone Cash. To use Vodafone Cash: Send funds in your desired amount to +201097360907. ONLY send funds using the phone number linked to your EMBER account. Funds will be available in your account’s “Wallet” upon transfer.
If you cancel a call or live text before a doctor accepts your request, payment will be reversed and you will not be charged. In the case that your payment is not reversed, please contact our support team at contact@embermed.com.
Psychiatrists are medical doctors that diagnose mental illness, prescribe medication, and help patients manage ongoing treatment. Psychologists or psychotherapists are not doctors and cannot prescribe medications; however, they can help patients suffering from depression, anxiety, or family, relationship, work-related stress through routine talk therapy
A nutritionist is an expert (sometimes self-appointed) in the use of food and nutrition to promote healthy lifestyles and manage diseases. While “nutritionist” is a broad term that requires no license, a clinical nutritionist is licensed to work in clinical settings to help patients address specific medical issues, including hypertension or diabetes, through proven dietary strategies and nutritional therapies.
There are three ways to add your doctor:
To call your doctor:
To connect with an on-demand doctor:
Yes. Before the end of the first 15 minute time period, you will have the option to extend the call for an additional 10 minute period. Additional charges apply. See the payment section for more information.
After each call, your physician is required to complete a medical report that keeps a record of your symptoms, treatment plan, follow-up appointment details, and prescriptions, if applicable.
To order a lab test:
Yes. Due to increased demand during the COVID-19 outbreak, we have expanded our services to the greater MENA region. Any resident in the following countries will be able to connect with an Egypt-based doctor:
Note: At this time, all available physicians are based in Egypt.